How do I pay for parking?
All parking must be prepaid with a credit card before entry. This also applies to drop-ins.
How does the parking work?
After completing Your booking, You will receive a receipt and QR code via email. Please note that the email will be sent from “mail@gardermoenparkering.no” and may end up in Your spam folder. Upon arrival, license plate recognition will register Your car and open the gate. If You have changed vehicles, manually inserted wrong information or weather conditions prevent license plate recognition, use the QR code provided, to open the barrier.
Important: If you need to use QR code to enter, the same QR code must also be used upon Exit.
When exiting, use the same QR code at the barrier, if barrier does not automatically open via license plate recognition. Please note, if You have parked longer than initially planned, You will need to pay with a credit card upon exit. This is done at the barriers from your car.
When can I enter and exit?
You can enter up to 3 hours before and 3 hours after the scheduled entry time on Your booking.If Your stay is extended, notify us thru our contact form. Payment is done at the barriere upon exit with Visa or Mastercard.
Can I change or cancel my booking?
Yes, it is possible to change Your license plate number free of charge before the parking period begins, provided You have created a profile before booking. Just log in and ammend Your platenumber thru options on Your dashboard. If You have booked as a guest user, use our contact form and we will help You. However if this change is needed outside our regular opening hours, You can still enter the parking area with the received QR code. You can also cancel Your booking free of charge up to 24 hours before arrival. After this, a 50% refund applies up to scheduled parking start, after this no refund is available.
What times should I use when making a booking?
It is recommended to consider the time before departure and after arrival when booking. Therefore, when booking parking, use at least 2 hours before and after the scheduled flight time.
The barrier does not open on entry?
Have You entered the correct license plate number and arriving within the 6 hours entry time?
You can only enter with license plate recognition during the time specified in the confirmation sent via email. It’s valid 3 hours before and 3 hours after the booked time. If You arrive outside this time-span, try using the QR code.
If that doesn’t work, contact Shuttle for assistance to enter.
Note: If You use the QR code on entry, You must also use it on exit.
The barrier does not open on exit?
If You used the QR code on entry, You must also use it on exit.
If you have exceeded the allowed time (3 hours past the scheduled end time), payment is required at the barrier on exit.
Check the display.
Still having issues? Contact Shuttle.
I’m trying to book on the website as a guest user, but can’t get past entering the license plate?
When entering the license plate, ensure that the information is accurate for the license plate recognition to work.
The “Access Media Type” field is not in use in our system, so it should be left empty.
Select the correct country for Your license plate and ensure no spaces are used in the license plate/number field—no spaces at the beginning, in the middle, or at the end. Only letters and numbers in sequence. Example: AB12345, not AB 12345.
Then click “Add.”
Problems booking with an existing user account, what am I doing wrong?
We’ve noticed some issues along the way and will publish solutions as soon as possible.
When creating a free account, You must verify it using the verification link in the email sent to You.
Check Your spam folder; our emails will end up there on first contact.
If the verification was not completed, the email You used will “block” You from completing the booking.
You will need to contact us and have Your account deleted through the contact form, and to proceed with a booking use an alternative email on a guest user.
If You have a verified account and tried to book a parking, but are not directed to the payment solution, delete Your stored creditcard information on Your profile. Proceed then and complete the booking by entering the card number manually when asked for.
This can happen when there is an update from the card provider, e.g., Mastercard, which recently had an update in October 2024.
Once You store it again, it should work next time untill new update.
I clicked on payment, but it will not take me to Nets and the payment solution?
If you are using a MAC, we have found that this can sometimes be an issue.
Try using your phone or another device.
If it doesn’t work on a regular PC/tablet, check your settings to “allow pop-up pages.”
My booking shows as successful, but the payment “fails”?
After entering your card information and accepting the terms, the payment will begin.
Do not leave the page while this payment is processing, except when using Bank ID.
It is important that the payment completes without any interruptions in the process.
Once the message of successful booking appears, you will see a gray coloured QR code, and below that, the booking will be listed as “processing.”
Important: Wait a few seconds, and the QR code will change from gray to black.
When the QR code is black, it is safe to leave the page.
I have not received email confirmations?
Did you enter the correct email during booking? Have you checked your spam folder?
If you still don’t see it, use the contact form, and we can resend it.